Frequently Asked Questions
Everything you need to know about your custom-tailored experience.
How do you ensure a perfect fit for custom suits?
We use a proprietary measurement algorithm and offer a Flawless Fit Guarantee. If your garment needs adjustments, we provide a local tailoring credit or a full remake to ensure it fits you perfectly.
How long does it take to receive my order?
Since every garment is custom-made to your specific measurements, our standard delivery time is approximately 3 to 4 weeks from the date your order is placed.
What is your return policy for custom items?
Because custom garments are made specifically for you, we do not offer traditional returns. However, we are committed to your satisfaction through our fit guarantee, which covers alterations and remakes.
Where can I get measured?
You can follow our easy-to-use online video tutorials to measure yourself at home, or visit our New York City showroom for a professional fitting by one of our expert stylists.
Do you ship internationally?
Yes, we ship our custom menswear to most countries worldwide. Shipping costs and delivery timelines may vary depending on your specific location and local customs regulations.
Can I choose specific fabrics and linings?
Absolutely. We offer a curated selection of premium wools, linens, and silks from world-renowned mills, along with various customization options for linings, buttons, and monograms at no extra cost.